Billing, Renewal & Cancellation Policy

1. Overview of Billing Structure

GastroMais US operates an enterprise-grade cloud software suite for restaurants without intermediary payment gateway commissions or hidden terminal surcharges. Subscriptions are billed on a recurrent thirty (30) calendar day billing cycle in United States Dollars ($ USD).

The base subscription entitles the restaurant merchant to full access to the digital ordering catalog, customer management CRM, real-time Kitchen Display System (KDS), table QR code generators, and administrative reporting dashboards.

2. Payment Methods & Settlement Cadence

2.1 Direct B2B Settlements: To maintain transparent and low-overhead software licensing for US restaurants, recurring payments are processed via:

• Zelle® Business Direct Transfer: Instant, fee-free bank-to-bank settlement to the platform's corporate Zelle® identifier.
• ACH Direct Deposit / Wire Transfer: Available for multi-location franchisees and corporate restaurant groups upon request.

2.2 Invoicing & Statements: Commercial subscription invoices are generated electronically and made available directly in the Merchant Admin Console or transmitted to the primary operator's registered billing email address.

3. 30-Day Automatic Renewal & Grace Period

3.1 Automatic Renewal: At the conclusion of each thirty (30) day billing interval, your subscription renews automatically for a subsequent 30-day period.

3.2 Courtesy Grace Period (5 Calendar Days): If an upcoming renewal is not confirmed on or before the due date, GastroMais US activates an automated 5-day grace period. During this window:

• Your storefront remains active and open to customer orders without interruption.
• The kitchen display system (KDS) and table ordering continue functioning normally.
• The Merchant Admin Console displays an administrative renewal reminder banner.

3.3 Account Suspension: If payment is not reconciled by the conclusion of the 5th grace day, the restaurant node enters suspended status. Active digital ordering is temporarily paused, and admin access is limited until the renewal transfer is validated.

4. Cancel Anytime Policy (No Contractual Lock-In)

We believe our software should earn your business every month. Merchants may cancel their subscription at any time without penalty or cancellation fees:

• How to Cancel: Submit a cancellation request via the Merchant Admin Console or email billing@gastromais.com with your store identifier (store_id).
• Active Until End of Period: When you initiate a cancellation, your account is not terminated immediately. You retain uninterrupted operational access through 11:59 PM EST on the final date of your currently paid 30-day billing cycle.
• No Future Charges: No further invoices or renewal charges will be issued once cancellation is recorded.

5. Refund Policy (Non-Refundable Pro-Rata)

6. Data Portability & Post-Cancellation Export Rights

Your restaurant's data belongs exclusively to you. Upon deciding to cancel or terminate service, merchants are granted full data export capabilities:

1. Self-Service CSV/JSON Export: Prior to your subscription expiration date, you may export your entire customer list (names, phone numbers, total orders), historical order receipts, and product catalog directly from the Relatórios / Reports view in the Merchant Admin.
2. Post-Cancellation Grace Retrieval: For thirty (30) days following account suspension or termination, merchants may request an archived data package by emailing support@gastromais.com.
3. Data Sanitization: Following the 30-day post-termination window, inactive customer records and operational snapshots are permanently purged or anonymized in compliance with our B2B Privacy Policy.

7. Plan Changes & Upgrades

Merchants may upgrade to a higher tier (e.g., adding additional kitchen displays or advanced multi-printer routing) at any time. Upgrades take effect immediately. Any fee adjustments will be calculated on a pro-rata basis for the remainder of the active billing cycle.

8. Inquiries and Billing Support

For inquiries regarding subscription status, Zelle® verification receipts, or invoice documentation, please contact our billing support team:

• Email: billing@gastromais.com
• Merchant Operations Support: support@gastromais.com